How Do I Return An Item?

In order to be eligible for a refund, you have to return the product within 15 calendar days of your order delivered date. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund.

​Only items purchased directly from www.peturdays.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

How Long Is The Return Process?

Processing returns may take up to 5-10 business days from the day we receive your return. We will email you to confirm once your return has been processed.

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When Will I Receive My Refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request. 

If you haven't received a credit for your return yet, here's what to do: send us an email at info@peturdays.com or contact us via Website Live Chat

**45-days delivery protection 

We understand your concern when it comes to online shopping. So we have implemented 45-days delivery protection during the COVID-19 period, for any orders that do not deliver within 45 business days from the shipping date, we would immediately offer a full refund of the order cost without asking for any product return.

Order Cancellation

Order cancellation requests must be made within 24 hours of purchase. Once your item has been shipped, we cannot take cancellation requests. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched.